Shipping & Returns

Courier Charges Within New Zealand

  • FREE Shipping on orders over $80

  • $4 for each product in Auckland

  • $6 for each product outside Auckland

We use:

  • PayPort 

  • Aramex 

  • NZ Post for international deliveries. 
     

Delivery targets:

  • We aim to dispatch your order the same day if placed before 2 pm, or after receiving your payment via internet banking.  During public holidays and weekends, parcels are sent the next available working/business day. Also, payments made via Internet transfer on the weekend will generally show in our account Tuesday morning.

  • Delivery may take 1-3 working days for domestic deliveries.

  • Parcels may also take longer on public holidays and weekends or rural deliveries.

  • Parcels sent on Fridays are delivered on Monday.  There is no Saturday deliveries.

  • We use a "No Signature Required" delivery as our standard service. This will mean you will not need to be home to sign for your package.  The courier will leave your package in a safe place whether attended or not. You also release SOFITONE LTD (TriDerma NZ) from all liability if an incorrect address is supplied or a parcel is stolen from your property after delivery.

  • If you would prefer your package to be sent SIGNATURE REQUIRED, please note SIGNATURE REQUIRED. This means that the courier will need a Signature Required on delivery so someone must be available to receive it.  If you are not available, they will leave a 'Card to Call' so you can arrange re-delivery. There is also multiple options for parcel redirection. 

  • If the courier does not believe there is a safe place to leave the package, they will leave a 'Card to Call' so you can arrange re-delivery.

  • Notes in your delivery instructions may or may not be followed by the courier.  We can not guarantee that instructions will be followed to the letter.  In particular, our courier will not call in advance to arrange delivery at a specific time.

  • All orders dispatched receive a shipping confirmation email with a tracking number.  All parcels can be tracked unless otherwise stated.
     

International Shipping

We ship internationally. Prices will vary depending on what is purchased. 

All prices are in New Zealand Dollars (NZD).

Estimated time frames are:

  • Worldwide - 4-20 Days 
     

Returns, Damaged Faulty or Incorrect Items
 

If your item has arrived damaged, faulty or is incorrect or missing please contact us within 7 days by emailing info@triderma.co.nz  with a photo.  We will do our best to send a replacement or lodge a claim with the courier.

Please don't throw this away as we may require the product to be returned.  

SOFITONE LTD will accept returns for faulty or defective items within a reasonable timeframe as long as the fault or defect is reported as soon as it occurs. You cannot claim if:

  • You used the product in a way that a reasonable consumer would not

  • You broke or lost the product 

  • You modified the product, and this is what caused the issue

  • You changed your mind
     

Return Address:

124A Selwyn Avenue

Mission Bay, Auckland 1071

 

 

Consumer Guarantees Act  1993

The Consumer Guarantees Act sets out minimum standards for goods
sold on the Hair Plus website. In the event that goods sold
are deficient or are faulty, the Seller has the
obligation to repair, replace, or refund.

 

Fair Trading Act of 1986

The Fair Trading Act is designed to protect the customer from being misled,
either intentionally or unintentionally. This applies to all aspects of the promotion
and sale of goods and services including pricing; where the product was made;
where the product is from; the meeting of New Zealand safety standards;
availability of products in-store and the sales techniques used. 

The Commerce Commission enforces the Fair Trading Act 1986.